How we work
Nine steps, no surprises. Most clients tell us the written findings report was the moment they stopped shopping around.
The short version
Design first. Price second. Hardware last.
Almost every disappointing security system we inherit was sold the other way round: a package price, a device count, and a design reverse-engineered to fit.
Intake call — 15 minutes
We ask what triggered the call, what you have today, who signs off and what the deadline is. If we are the wrong fit, we say so on this call and point you elsewhere.
Site walk — 45 to 90 minutes
On your property, at your operating hours. We photograph doors, ceilings, lighting, cable paths, existing devices and the routes people actually use rather than the ones on the floor plan.
Written findings & prioritised gaps
A short report: what is exposed, how badly, and what it would take to close each gap. Severity-rated, photographed, and yours to keep whether or not you hire us.
Fixed-fee design proposal
Device-by-device scope, model numbers, retention calculations, licence costs and a line-item price. No allowances, no 'to be determined' hidden in the small print.
Permitting & scheduling
We prepare alarm permit paperwork for the City of Carlsbad or your jurisdiction, coordinate with your landlord and property manager, and schedule work around your hours.
Installation by our own crew
Labelled cabling, clean penetrations, protected ceilings and daily site cleanup. A named lead technician stays with your project from first day to close-out.
Commissioning & staff training
Every device tested and documented. A 90-minute training session for the people who will use it, plus a one-page cheat sheet for evidence export.
Handover pack
As-built drawings, device inventory with serials and warranty dates, network map, credential list and written retention policy — delivered as PDF and printed.
Scheduled maintenance
Quarterly or semi-annual visits, recording verification, firmware discipline and an annual design review as the building changes.
What you get in writing
Deliverables, not promises.
Findings report
Severity-rated gap register with photographs and a phased budget.
Retention math
Storage and bandwidth calculations you can hand to an insurer or auditor.
As-built pack
Drawings, serials, warranty dates, network map and credential inventory.
Service schedule
Dated preventative maintenance plan with recording verification records.
Ready to see where your gaps are?
A site walk takes about 45 minutes. You get a written findings summary and a fixed-fee proposal — no obligation, no pressure.